Shipping policy

Shipping Policy

We currently ship across India only.

All orders are processed and dispatched within 2–3 business days of order confirmation. Orders are not processed or dispatched on Sundays or public holidays.

Shipping Charges

• A flat shipping fee of ₹100 applies to all orders
• Orders above ₹4,000 qualify for free shipping

Delivery Timeline

Once dispatched, orders are typically delivered within 4–7 business days, depending on your location.

Please note that delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or peak periods.

Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS with your tracking details.

You can track your order via the Shiprocket tracking portal using the tracking number provided.

Failed Deliveries

If delivery is unsuccessful due to an incorrect address or recipient unavailability, the courier will attempt delivery up to three times.

If all attempts fail, the order will be returned to us. In such cases, re-shipping charges will be applicable.

Incorrect Address

Please ensure that your shipping details are accurate at checkout.

Seré is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged in Transit

In the rare event that your order is lost or arrives damaged, please contact us at info@serestudio.in with your order number and relevant images (if applicable).

We will coordinate with our courier partner to resolve the issue at the earliest.

This policy applies only to purchases made via serestudio.in.